grapwin App Privacy Policy
This page explains in plain language how grapwin App handles your data, cookies and usage rights, and what users in Dhaka and across Bangladesh see.
Register now Login
What data control includes
Data security
Your account data, device data and session records are kept on separate levels
Cookie controls
Cookies are used to keep login persistent, remember language and save preferences
User rights
The path to view, correct and delete your data is clear here
What happens if a problem is
If any abnormal login or device change is detected, the system alerts and several checks run together, so risk can be stopped early
When logging in from a new device from Dhaka, additional verification may be required; login behavior is checked against linked accounts like bKash or Nagad to detect unfamiliar access.
First 24 hours monitoring
New sign-ins, password changes and device approvals are seen more frequently for 24 hours, enabling rapid anomaly detection.
What measures are taken to stop the risk
If risk is detected, the account may be temporarily locked and access opened again after identity verification completes
In this step, the session is closed, password reset and suspicious devices are revoked, and if Rocket or other local payment data exists, it is kept separately and securely, never shown unnecessarily.
- Session closed: Logged out immediately from an unknown browser
- Password reset: If the risk level is high, you will be asked to set a new password.
- Device block: A specific phone or computer is temporarily blocked
Why is there a delay in receiving
Not all notifications go at once; based on email, in-app messages and support ticket type, they are sent at different times.
Usually important security messages are aimed to be sent within 1 business day; if information needs updating, it is clearly stated so you can understand the next steps.
What are your rights
You have the right to view your data, correct mistakes and request deletion of parts; you can also opt out of marketing messages.
User requests are usually reviewed within 7 days after identity verification; this step is kept quick because unnecessary waiting is not welcome.
View data
You can see what information is on your profile
Data correction
If there is a mistake in name, phone or address you can request an
Delete data
To delete some data, you can request via support channel.
Plain language about cookies and tracking
Cookies are small browser files; these make login faster, and you don't have to set language or preferences again.
You can disable cookies from browser settings, but then some features may feel slower, especially on mobile networks.
Where to write questions
If you don't understand privacy Contact page See the support team explains data request steps if needed
If you want to read more about Terms And Responsible usage policy See there, account, cookies and support topics are in one place
Register now LoginThree simple steps to get support
Write a request
Clearly state what information you want
Verify identity
May require a brief verification for security
Get results
Updates or replies are sent after the request is completed